Breaking ice and building rapport: three quick and easy techniques

How much effort we put into the very first part of training courses, in breaking the ice and building rapport, can directly impact the effectiveness of the rest of the day. This is especially true if you rely on input from learners and seek to create a social environment where people learn from each other, not just the trainer at the front.

Jon Kersey always invests time here, more so than any other trainer I work with, and in this podcast he shares his three favourite techniques.

Jon argues that the time and effort invested here pays him back in terms of quality of conversations – and therefore quality of learning – that happens in the room throughout the day. I don’t always agree with Jon on this one, I usually prefer to provide content input sooner, especially on shorter courses – but it would be boring if we were all the same!

Here are the feeds to the podcast:

Jon Kersey


Jon Kersey has over 15 years experience in the training and personal development world, significant experience of the retail (The Burton Group, Comet and River Island), financial (HSBC) and public sectors, and international experience having trained in organisations in South America, Asia, the Middle East and Europe … read more about Jon here.

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About John Tomlinson
Learning & Development / Change Management / Host of the Trainer Tools podcast

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