How to put learning at the centre of how your organisation succeeds

A lot of organisations espouse the value of “learning”, some even have it as an official “value” and have fancy posters to inspire people to learn, but few really live it, putting learning at the centre of what they do.

Service industries succeed (or fail) almost entirely on the knowledge, skills, and behaviours of their people, so their ability to learn – and therefore improve performance – throughout their whole career is even more important.

In this podcast I chat to Sarah Brennan and Rachel Sedgwick of JDX Consulting, a company that has done just that: put L&D at the heart of who they are and how they succeed.

Sarah Brennan, is the Global Head of Learning and Development at JDX Consulting. Having worked as a leadership consultant to JDX since early 2016, Sarah joined the company in 2017 as the CEO of Create Edge and Global Head of L&D … read more about Sarah

Rachel Sedgwick, Learning and Development Manager at JDX Consulting She has nearly 10 years of learning and development experience in a variety of sectors and is currently responsible for managing the day-to-day running of the L&D function at JDX Consulting … read more about Rachel

How to champion best practice Learning and Development when the culture is content with chalk and talk

Quite a while ago, I received a mail from a listener asking the following questions:

I guess many of your audience are freelance so it would be an interesting topic to discuss how they learn from or get community feeling when working alone.

How do you trust your own internal feedback when all your clients think you’re great (but you only have a happy sheet).

In an organisation how do you champion best practice when the culture is content with chalk and talk?

We recorded something that touches on the first part of this with Claire Simmons (called “Training can be a tough and lonely business, so look after yourself“) but I thought we could dig deeper and so I asked Paul Tizzard, someone who has worked as both an internal and external consultant, to have a crack at providing some sage advice.

Paul Tizzard


Paul Tizzard has been a professional trainer since 1996 and independent since 2001. He is a trained presenter, coach and facilitator. Since becoming independent, he has been fortunate to work in many different countries with an eclectic range of industries and companies. … read more about Paul here.

How to build an organisational learning ecosystem

As I get older, wiser, more knowledgeable, more skilled … and more impatient, … OK, and more stroppy, I am increasingly dissatisfied with the idea of rocking up and banging out a few training courses and calling it a learning and development strategy.

It doesn’t matter how good the workshop is, how dedicated and talented the facilitator is, if the learner goes back to an environment that doesn’t support learning.

This means that I am increasingly interested in, increasingly fascinated by … and OK, increasingly going on and on about, the important of creating an environment that is conducive to learning. This doesn’t just mean pre-work and follow-up activities surrounding a learning event, it means support from leaders, managers, colleagues and the organisational culture that will allow for learning, sharing, growth, opportunities and all that good stuff.

In this podcast, I talk to Robin Petterd who calls it a “learning ecosystem” … I hope you find it useful!

 Robin Petterd


Robin Petterd has a PhD in creative interactive digital media and has worked in that field since 1993, training people since 1995. He has been involved in all parts of the education sector and established Sprout Labs in 2007 … read more about Robin here.

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